HUMBLE ABODE, INC. TERMS AND CONDITIONS OF USE AND SALE
Orders placed with Humble Abode, Inc. (referred to hereafter as Humble Abode), ship in brand new condition from a Humble Abode warehouse or direct from the manufacturer. When you place an order with Humble Abode, Inc., a special order is submitted to the manufacturer on your behalf and inventory is allocated to you.
Clearance items will be clearly marked as such, and may be factory closeouts, inventory from cancelled orders, or returned items. Closeout items are ordered direct from the factory and have limited supply. All sales are final for Clearance and Closeout items.
All prices are in U.S. dollars. Prices and availability are subject to change without notification. We use reasonable efforts to ensure the accuracy of prices, items numbers, availabilities, specifications and dimensions. However, there may be typographical errors or other mistakes, and we reserve the right to revoke any stated offer and to correct any mistakes or inaccuracies even after the order has been submitted. We also reserve the right to refuse any order or any portion of any order at our discretion.
For manufacturer warranty information, please see the product page for the specific product(s) you ordered and locate the link to the manufacturer warranty. Most products sold on the Humble Abode website are intended for residential private use. Use in commercial settings, retail, rental properties, or other applications not considered to be household usage may not be covered by the manufacturer warranty. See manufacturer's warranty for coverage information. If no warranty information is listed on the product page, contact Humble Abode for more information.
Low Price Guarantee:
Our “Low Price Guarantee” states that if you find the same merchandise for sale online, with the same shipping service, for a lower total price, before your order is prepared in shipping, Humble Abode will either match the price or cancel the order at Humble Abode’s sole discretion. 48 hours after purchase or once the order is prepared in shipping the price cannot be adjusted and the order cannot be canceled without fees, as outlined in our Cancelation Policy and Return Policy. Low Price Guarantee request must meet the following criteria:
Orders submitted for our “Low Price Guarantee” must be verified via a written quote from the competing online retailer.
Humble Abode accepts MasterCard, Visa, American Express, Affirm, Money Order, Cashier’s Checks, Personal Checks. Payments entered via credit card or Affirm will be charged in full at the time of purchase. Payments via credit card provided over the phone can be split into two payments. Orders paid via personal check may not be processed to ship until ten (10) business days from the date Humble Abode deposits the check. All orders that are custom made-to-order must be paid at the time of placing the order, and all orders must be paid in full upon items being picked up by our delivery partner. All orders must be paid in full upon receipt by our delivery company.
Entryway Delivery Service:
Orders with “Entryway” delivery will be delivered to the ground floor front entrance of your building. The carrier will arrange a delivery date with you before delivery and you are required to inspect the packaging, notate damage, and sign for the order at the time of delivery. Assembly and/or in-home placement are not included in “Entryway” delivery service.
In-Home Delivery with Assembly Shipping Service:
A typical order that includes “In-Home Delivery with Assembly” service will take 6 – 10 weeks to most areas. Custom and/or Made-to-Order furniture may take up to 16 weeks for delivery. Deliveries may take place Sunday - Saturday between the hours of 8am - 9pm, depending on the schedule of the delivery agent.
For orders that include "In-Home Delivery with Assembly”, our delivery partner will call you to arrange a delivery time prior to routing your order. Prior to loading the delivery truck with your order, our shipping partner will conduct a “pre-load inspection” to ensure the order is free from damage or defect. If the carrier discovers damage or a defect prior to arriving for delivery and the issue cannot be resolved in time for your delivery appointment, our delivery partner will contact you as soon as possible to reschedule the delivery date. Humble Abode cannot compensate customers due to delays resulting from damage or defects.
It is up to the discretion of our delivery partner as to when assembly will be completed. In some cases, assembly can be completed in the delivery warehouse. Other items must be assembled in the customer’s home. Items may arrive blanket-wrapped or in cartons, at the sole discretion of Humble Abode and the carrier.
The "In-Home Delivery with Assembly" service includes setup and assembly in your room of choice. Delivery allows for up to two flights of stairs. Packaging will be removed by the delivery company.
Only the customer or the customer’s agent accepting delivery is responsible to measure doorways, stairs and pathways to ensure the merchandise and parts can be delivered into the home. Our delivery partners require a 3 inch additional clearance around all sides of the merchandise delivered. At delivery, if the 3 inch clearance is not available, all goods will be delivered to the first dry area of the home, building, or business, such as a lobby, garage, carport, etc. If you must cancel or return an order because the items cannot be delivered to the home or the first dry area of the home, Humble Abode will accept the returned/cancelled order in accordance with our Cancellation Policy and Return Policy.
The safety of our customers and our delivery drivers is very importance. For this reason, the delivery drivers may or may not wear gloves or booties when making delivery. By submitting an order with Humble Abode, you agree that you will not impede the delivery process. Additionally, you will not board the delivery truck for any reason. You agree that any assistance you provide during delivery is provided at your own risk.
Our delivery partners will not connect electrical components; connect plumbing; nor install, attach, or affix goods to fixtures, walls, or furniture in your home. Cleaning of the furniture is not included as part of In-Home Delivery with Assembly. Our In-Home Delivery with Assembly service does not hang mirrors on walls, install to permanent fixtures, assemble cribs, attach headboard to existing bed frames, install or adjust glass shelves, or precisely level furniture. Water fountains and grandfather clocks will be delivered into your home and set in place. The plumbing, electrical, mechanical, and/or operational set-up (also known as “turn-key set-up”) IS NOT included with your In-Home Delivery with Assembly service.
You may require or request additional services to complete delivery. The services may or may not be available to you and require additional fees. If your order or delivery incurs additional fees, you agree to pay the fees to Humble Abode or our delivery partner.
In-Home Delivery with Assembly deliveries may occur earlier or later than scheduled due to the nature of long-distance, nationwide shipping and unforeseen events. Humble Abode is unable to offer compensation for inconvenience to you or for deliveries that do not occur as scheduled.
Humble Abode recommends customers take the following precautions for In-Home Delivery with Assembly service to ensure a smooth delivery experience:
Small Parcel Ground Delivery Service:
“Small Parcel Ground” Delivery orders will ship via FedEx, UPS or USPS. The order will be delivered to your ground floor front door and may or may not require your signature at the time of delivery. In-Home delivery or Assembly is not included in “Small Parcel Ground” delivery service.
If the delivery address has access restrictions requiring a delivery vehicle smaller than a box truck or typical furniture delivery truck, you are required to notify Humble Abode prior to ordering to obtain a quote for the additional cost of a specialty equipment or vehicle. If customer fails to notify Humble Abode of access restrictions prior to ordering, customer is responsible for additional cost of specialty equipment or vehicle.
Delivery vehicles are often loaded or depart for your area several days in advance of your delivery. Once you confirm a delivery date for delivery with our delivery partners, if you are not available or cancel the confirmed delivery date, additional shipping fees will apply. If you cancel your confirmed delivery, and your order has already been loaded for delivery, you will incur and agree to pay 30% of your order total to cover the additional shipping fees to schedule a second delivery.
See Humble Abode’s Cancelation Policy and Return Policy for information and cost to return or cancel an order. See the “Damage or Defect Limited Warranty” for instructions to report orders arriving incorrect, damaged or with defect. Humble Abode does not offer exchanges at no charge to the customer or purchaser.
Additional Services * Not Available in all areas
Damage or Defect Limited Warranty:
Policies for reporting incorrect, damaged or defective merchandise varies depending on the type delivery service for your order.
Entryway Delivery Damage or Defect Limited Warranty:
Humble Abode’s “Damage or Defect Limited Warranty” guarantees that for merchandise delivered with Entryway Delivery we will either restore or replace, at our sole discretion and expense, merchandise delivered incorrect, damaged, or defective only if you follow these instructions:
In-Home Assembly Delivery Damage or Defect Limited Warranty:
Humble Abode’s “Damage or Defect Limited Warranty” guarantees that for merchandise delivered with In-Home Assembly service we will either restore or replace, at our sole discretion and expense, merchandise delivered incorrect, damaged, or defective only if you follow these instructions:
Orders placed with In-Home Assembly service will be delivered and set-up in your home. The person accepting delivery is responsible for inspecting all cartons, merchandise, and assembly service provided by our delivery agent, including but not limited to the top, bottom, left, right, front, back, interior, exterior, and all moving parts, drawers, doors, and reclining mechanisms.
As the customer accepting delivery, it is your responsibility to ensure that your order is assembled properly and you agree that you are responsible for issues that arise from improper assembly. Any improper assembly by our delivery partner must be addressed at the time of the delivery. Humble Abode does not warrant or guarantee assembly and is not responsible for damage to goods, personal property, or persons due to improper assembly.
For In-Home Assembly service, items may be in cartons or blanket-wrapped, at the discretion of Humble Abode or a Humble Abode delivery partner.
Small Parcel Ground Delivery Damage or Defect Limited Warranty:
Humble Abode’s “Damage or Defect Limited Warranty” guarantees that for merchandise delivered with Small Parcel Ground Delivery service, we will restore or replace, at our sole discretion and expense, merchandise delivered incorrect, damaged, or defective only if you follow these instructions:
For orders with “Entryway” delivery, “In-Home Assembly” delivery, or “Small Parcel Ground” delivery, Humble Abode cannot and will not restore or replace incorrect or damaged goods at no charge if the incorrect item or damage is not notated at delivery when signing the proof of delivery. Incorrect items or damage found after delivery cannot and will not be attributed to the manufacturer or delivery company. Whether or not you can see damage to the contents, all damage to packaging should be notated. Items shipped incorrectly will not be reordered unless the wrong item is notated on the delivery receipt at the time delivery with the delivery agent present. Restoration or replacement is the sole remedy for items that arrive incorrect, damaged, or with defect. Requests to cancel orders for items arriving incorrect, damaged, or defective will be processed according to our Cancellation Policy and Return Policy. Humble Abode reserves the right to repair, send a replacement item or send a replacement part for defective or damaged items. Damaged items must be noted at the time of delivery and defective items must be reported to Humble Abode, Inc. within 48 hours of receipt of the product. If damaged items are signed for without inspection, the cost of repairing or replacing the piece or pieces will be the responsibility of the consumer. If you decide you do not want repair, replacement parts or a replacement unit, the items and parts may be able to be returned under our standard return policy. If a product arrives and is the incorrect item due to an error made by Humble Abode, Inc. or the manufacturer and it cannot be corrected with a full replacement or replacement parts, Humble Abode, Inc. will be responsible for the cost of returning the item or items. If wrong item is delivered and customer refused to schedule a pickup appointment within 2 business days and/or allow carrier to pick up the wrong items within 5 business days, customer will be charged full retail price.
For Entryway Delivery, In-Home Assembly Delivery, or Small Parcel Ground Delivery, if a manufacturer defect is found after delivery and within the manufacturer’s warranty period, please contact Humble Abode for assistance. It is the manufacturer’s sole discretion as to whether the goods are defective, and whether the goods are restored or replaced. The shipping to replace defective goods is not covered by the manufacturer or Humble Abode.
It is the responsibility of the customer, or the agent accepting delivery on behalf of the customer, to inspect all merchandise upon delivery to make sure the order is correct and free from damage or defect.
If a Clearance item arrives with damage, defect, missing cartons, or incorrect parts, the “Damage or Defect Limited Warranty” applies according to the shipping method used for the item. All sales are final for Clearance items.
The purchaser agrees to allow up to 9 weeks for Humble Abode to provide a resolution for missing items or those that arrive incorrect, damaged, or with defect.
Orders cannot be canceled 48 hours after purchase, and become subject to our return policy. Orders cannot be canceled if prepared in shipping, and become subject to our return policy. All requests to cancel or return an order must be submitted in writing via e-mail by clicking the Email Us link on the Humble Abode website.
Cancel Request within 48 hours of Purchase – Requests to cancel an order within 48 hours of purchase must be e-mailed to Humble Abode via the Email Us link on the Humble Abode website. Requests to cancel an order within 48 hours of purchase cannot be canceled if all or part of the order has been prepared to ship. Cancellation is not complete until Humble Abode confirms in writing that the order has not been prepared to ship and has been canceled. Requests to cancel an order within 48 hours of purchase will receive a full refund as long as no parts of the order have been prepared to ship.
Cancel Requests Over 48 hours after Purchase – Orders cannot be canceled 48 hours after purchase and the order becomes subject to our return policy. Requests to cancel an order more than 48 hours after purchase must be e-mailed to Humble Abode via the Email Us link on the Humble Abode website, and will be processed as a return according to our return policy.
Cancel Requests After Prepared in Shipping - Orders cannot be canceled at any time if all or part of the order has been prepared to ship or has shipped, and the order becomes subject to our return policy. Orders cannot be canceled 48 hours after purchase and the order becomes subject to our return policy. Requests to cancel an order with all or part of the order prepared to ship must be e-mailed to Humble Abode via the Email Us link on the Humble Abode website, and will be processed as a return according to our return policy.
Cancel Requests with the Carrier - Orders cannot be canceled at any time with the carrier and will be treated as a delivery refusal subject to our return policy. Orders cannot be canceled 48 hours after purchase and the order becomes subject to our return policy. Orders cannot be canceled at any time if all or part of the order has been prepared to ship or has shipped, and the order becomes subject to our return policy. Requests to cancel an order with all or part of the order shipped or prepared to ship must be e-mailed to Humble Abode via the Email Us link on the Humble Abode website, and will be processed as a return according to our return policy.
Please contact Humble Abode if you are unsatisfied with your order for any reason. Request to return an item must be e-mailed to Humble Abode via the Email Us link on the Humble Abode website, and within 48 hours of delivery. All return requests must be authorized in advance by Humble Abode via email. Unauthorized returns will not be accepted and no credit/refund will be given. Products or parts must be in new condition. Items that have been assembled, damaged, used or modified are non-returnable. Items prepared to ship or shipped with In-Home Delivery are non-returnable. Products or parts must be returned in their original carton. Reduced credit or no credit will be allowed on returned products that incur damage because of inadequate packaging. Returnable products or parts returned for any reason other than documented and verified carrier damage or manufacturer defects are subject to a minimum 25% restocking fee and all round trip shipping charges incurred. Custom made items, made-to-order items, finish-to-order items and special order items are non-returnable. All returns are subject to final count and inspection. All round trip, outbound, and return shipping charges are nonrefundable regardless if the original shipping was free. The restocking fee is calculated on the retail price.
Humble Abode will provide the return shipping address to the customer via e-mail. The customer will return any item at his or her expense via a carrier that provides the same level of shipping service used by Humble Abode for outbound shipping to the customer. All returned items will be inspected and must be received in good condition. Shipping charges paid by the customer are non-refundable. No refund will be given for items returned in “used” condition.
Personal items such as mattresses, pillows and bedding are not returnable if they have been used, washed, opened or removed from the original manufacturer's package. This policy does not supersede a manufacturer's warranty. Any and all manufacturer's warranties are still valid against defects and will be honored by Humble Abode.
Restoration or replacement is the sole remedy for items that arrive incorrect or with damage or defect. Requests to Cancel Orders arriving incorrect, damaged, or defective will be processed in accordance with our “Return Policy”.
All sales are final for Bedding, Custom Upholstery, Custom Made Furniture, Made-to-Order Furniture, Outdoor Furniture, and Upholstery, Mattresses, Clearance and Closeout items. These final sale items cannot be cancelled, and cannot be returned. If your Final Sale order arrives with damage or defect, please follow instructions as provided in our “Damage or Defect Limited Warranty”.
If Humble Abode cannot restore or replace an item, Humble Abode will issue a refund for that item. If the item was purchased as part of a set, Humble Abode will issue a refund for any item that we cannot restore or replace. If the customer would like to return items from a set because Humble Abode cannot restore or replace an item in a set, the customer agrees to follow the Cancellation Policy and Return Policy.
Delivery Time Frame:
Typically, orders delivered with “In-Home Delivery with Assembly” service will take 6 – 10 weeks to most areas. Custom and/or Made-to-Order furniture may take up to 16 weeks for delivery.
A typical “Small Parcel Ground” or “Entryway” delivery takes 1 – 3 weeks to most areas.
Delivery times vary depending on availability and the delivery location. Humble Abode does not issue compensation for deliveries that occur sooner or later than the estimated delivery timeframe.
Merchandise Representation Disclaimer
The customer and/or person placing the order is responsible to review the Humble Abode website for all information, pictures, videos, for each item ordered.
Manufacturer’s have Standards and Tolerances for quality, color, scale, distressing, material, construction, acceptable use, etc. Humble Abode provides all goods up to the Manufacturer’s Standards and Tolerances. Humble abode cannot anticipate customers’ expectations or preferences for quality, color, scale, distressing, material, construction, acceptable use, fitness for a particular use, etc. Requests to cancel or return merchandise because it does not meet customer’s subjective expectations or preferences will be processed according to our return policy and associated fees. Items may look different online than in person for the following reasons, among others.
Images: We often use product images from the manufacturer as a general representation of the item. Printers, computer screens and your preference settings can distort color. Pictures are often taken in a photography studio with professional lighting that can be different from environmental or home lighting.
Color & Quality Perception and Preferences: Quality, color and level of distressing are subjective and open to interpretation. Humble Abode does not guarantee items will match subjective interpretation or expectations by customers regarding item quality, level of distressing, color, or that the item will match something else. Customers wanting an item to precise match or coordinate with other furniture or something in their home should consider this before purchasing online.
Reclaimed or Distressed Material: Distressing techniques are typically hand-applied and will vary in quantity and location from piece to piece. Items made from reclaimed or refurbished materials will vary in color, texture, and character marks.
Natural Materials: Items made of natural materials like leather, wood, stone, copper, etc. will vary. Wood variations include but are not limited to wood grain, wood grain pattern, mineral streaks, knots, burls, lightness, darkness, etc. Leather variations include but are not limited to skin blemishes, healed scars, veining, wrinkles, burns, and leather graining, and can be more or less visible depending on the leather grade and finish. Stone variations include but are not limited to differing color, grain pattern, grain density, veining, pit holes, and cleft.
Manufacturer Changes: Manufacturers sometimes change the production process which can cause variations in the design, dimensions, and the appearance of fabrics and/or finishes. Manufacturers may determine the change does not warrant new images and/or descriptions.
Customers purchasing online should consider and expect items may arrive with variations from the appearance of the item on our website.
Customer is fully responsible to take any and all precautions to prevent furniture from tipping over, including proper installation and use of anti-tip hardware to attach furniture to the wall. Anytime anti-tip hardware is not included with the furniture, the customer is responsible for purchasing anti-tip hardware and installing it. Customer agrees to defend and hold Humble Abode harmless. Customer accepts full liability for any harm or damage caused by furniture tipping over.
Stock Status and Back Orders:
Item availability is subject to change. Humble Abode does not guarantee that all merchandise on our website is in stock or available to ship. We will do our best to quickly notify customers of back orders. If an item is discontinued, we will remove the discontinued item from order.
Right to Cancel or Correct Errors:
Human error and computer glitches can occur. Humble Abode cannot be responsible for pricing errors, product descriptions, or other errors. Upon discovery, Humble Abode reserves the right to cancel or correct any orders arising from such errors.
Friendly Fraud and Payment Disputes:
Humble Abode reserves the right to pursue legal recourse against customers who file or threaten to file a payment dispute, charge back inquiry, or credit card dispute. If customer files a payment dispute, charge back inquiry, or credit card dispute for amounts not due to the customer according to this agreement, Humble Abode will pursue legal action to recuperate expenses incurred, regardless of the findings or outcome of bank or credit card disputes. The purchaser agrees to allow up to 9 weeks for Humble Abode to provide a resolution for items that arrive incorrect or with damage or defect. Customer agrees that Customer is responsible for the entire sale price of the goods, plus any shipping costs incurred by Humble Abode, plus all collection and attorney’s fees associated with the collection and/or legal process.
Friendly Fraud is described as a customer who makes a purchase and later makes a false claim that they did not place the order, or they did not receive the merchandise, or their credit card was stolen. Humble Abode records customer IP Addresses and other customer information to verify who, when and where the order was placed.
By submitting an order by phone or online, you agree to pay all reasonable legal fees and storage fees associated with your merchandise until we receive payment, if you disrupt payment for any reason. Humble Abode, Inc. cannot deliver, remedy, restore, or replace goods until the dispute is resolved. If Humble Abode, Inc. challenges the disruption of payment and the dispute is reversed in Humble Abode Inc.’s favor, you agree to pay Humble Abode, Inc. all fees and costs incurred in connection with the transaction including, but not limited to, legal fees, collection fees, the price of goods, shipping fees, and/or storage fees.
We work hard to provide great service to our customers and our reputation is very important to us. Any untrue or defamatory statements about us are harmful to our business and may result in lost profits and other damages to us. If the customer defames Humble Abode by making oral or written statements that are false or not complete in full context to public reviews, banks, credit card companies, Better Business Bureau, consumer agencies, manufacturers, suppliers, partners, media, or elsewhere, Humble Abode reserves the right to recuperate all damages caused by the customer including, lost profits. In addition, you acknowledge that defamation to us would cause damages of a special and unique character for which monetary damages would be inadequate and therefore, you agree that we will be entitled to injunctive and other equitable relief in the event we bring an action for any defamatory statements.
Terms of Sale:
By accessing the Humble Abode website and/or placing an order with Humble Abode online or by phone, you are entering a Contract of Sale governed by these Terms and Conditions of Sale. You are additionally indicating that you have read and agree to the following Humble Abode policies, including:
You agree to pay for the complete order or the items delivered plus any shipping and restocking fees as outlined in our Cancelation Policy and Return Policy. Humble Abode makes no other express or implied warranties, including implied warranties of merchantability or fitness.
Humble Abode offers the “Damage or Defect Limited Warranty” and "Cancellation Policy” and “Return Policy" as our sole obligation and exclusive remedy. Humble Abode is not liable for any incidental or consequential damage.
Limitation of Liability.
You acknowledge that the total amount that we will pay for any claim brought by you against us is limited to the warranties set forth above and will under no circumstances exceed the original purchase price of your product. In the event that we make payments for repairs that in the aggregate are equal to the original purchase price of your product, or we replace the product for any reason, our obligation to you for the product will be considered fulfilled and any coverage ends.
WE WILL NOT BE LIABLE FOR ANY INCIDENTIAL OR CONSEQUENTIAL DAMAGES; INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE RESULTING FROM THE FAILURE OF ANY PRODUCT OR FROM DELIVERY DELAYS.
This Agreement and any dispute arising from the relationship between the parties to the Agreement will be governed by California law. Any dispute that arises under or relates to this Agreement will be resolved in Sonoma County Superior Court. In the case of a federal action, the exclusive venue shall be the United States Federal court in San Francisco, California. The parties expressly submit to the jurisdiction of the State of California (Sonoma County Superior Court for any state action and the U.S. Federal court in San Francisco for any federal action). In any litigation or other proceedings by which one party either seeks to enforce its rights under this Agreement or seeks a declaration of any rights or obligations under this Agreement, the prevailing party will be awarded reasonable attorneys fees (and other collection costs) together with any costs and expenses, to resolve the dispute and enforce the final judgment.