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FAQ's (Frequently Asked Questions)
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Contact Us

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Call Toll Free:
(877)692-2633
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Monday-Friday
7:00AM-4:00PM Pacific
10:00AM-7:00PM Eastern

Shipping Information

Details on how your order will be shipped and delivered. Free premium shipping on all orders.

 
Congratulations. Shipping is one of the most important things to consider before you buy. Not all shipping methods are alike and unfortuantely, many online retailers offer free shipping and cut corners by using a shipper better suited for hauling rocks than fine furniture. Humble Abode has delivered thousands of orders to customers throughout the US over the past 11 years selling furniture online. At Humbler Abode, the main focus on our shipping program is service, reliability, quick transit, value, and the safest undamaged delivery. Watchout for companies offering 'curbside delivery', 'back of truck delivery', or 'common carrier' as they often result in damages, missed deliveries and poor service where customers have to unload everything fromt he street. All our standard deliveries are FREE to the front entrance at ground level. We believe that furniture should never be the responsibility of our customers to unload from the back of a truck. We also provide White Glove delivery for an extra minimal charge for most products. When your order has been placed, our purchasing department will provide an estimated ship date within 24-hours via email you have provided once we have heard back from our distribution centers. Depending on your order, certain items can ship from multiple locations and with different delivery dates. Once your order has shipped, we will provide you with the carrier’s name, contact information, and tracking number to schedule delivery. At Humble Abode we value our customers and your feedback. Since shipping is such a large aspect of our business and our customer’s experience, we constantly improving and working on new freight programs. If you have any additional questions or concerns please contact customer service at (877) 692-2633.

IMPORTANT DELIVERY INSTRUCTIONS (scheduled appointment deliveries only)

1. ALWAYS make a visual inspection of the BOXES and find something to write about on the delivery receipt to describe their condition, noting any crushed corners, punctures, tears, smudges, scrapes, footprints, tire tracks or anything suspicious indicating damage in case concealed damage is discovered later (for example notate ‘ALL BOXES DAMAGED’ on the delivery receipt).

2. ALWAYS open obviously damaged packaging and inspect its contents carefully with the driver in order to verify what is damaged, and note their condition on the delivery receipt.

3. ALWAYS refuse any verified damaged items after noting their condition on the delivery receipt.

4. NEVER discard the packaging before you have thoroughly inspected and assembled the product. Freight Damage Claims almost solely depend on the condition of the boxes and packaging.

5. ALWAYS report all damages to Humble Abode, Inc. immediately at (877) 692-2633 within 5 business days of delivery.

PROTECT YOUR INVESTMENT
At Humble Abode we use specialty carriers for our large item deliveries so freight damages are extremely rare but still may occur. However, our carriers, and therefore Humble Abode, cannot be held responsible for damaged items that have been signed for without first noting the damage or possible damage at time of delivery on the delivery receipt. Properly documented damages on the delivery receipt will be replaced at no charge. Humble Abode orders delivered by appointment REQUIRE visual inspection of the condition of cartons and or its contents by the customer prior to the release of the delivery agent. DO NOT accept the option to leave a note allowing the driver to leave the shipment without inspection as to do so means that you are accepting the shipment regardless of its condition and effectively releases the delivery agent from all liability and responsibility for the condition of the shipment. FAILURE to document on the delivery receipt any damages to the cartons and/or its contents during delivery may result in ADDITIONAL CHARGES for replacements (for example notate ‘ALL BOXES DAMAGED’ on the delivery receipt.

Humble Abode Shipping Program: Please note that once an item has shipped, the order cannot be cancelled and becomes subject to our return policy. If you refuse an order, our return policy applies and actual roundtrip shipping costs plus up to 25% restocking fee (to bring product back to resalable condition) will be deducted from any refund due. Humble Abode will not accept a cancellation on made to order items after the item has been placed into production.
Humble Abode, Inc. reserves the right to send a replacement item or replacement part for defective or damaged items which is an industry standard policy with all manufacturers. Damaged items must be noted at the time of delivery and defective items must be reported to Humble Abode within five (5) consecutive days. If damaged items are signed for without exception, the cost of replacing the piece or pieces will be the responsibility of the consumer. If you decide you do not want parts or a replacement unit, the remaining items and parts can be returned under our standard return policy. If a product arrives and is the incorrect item due to an error made by Humble Abode, Inc. or the manufacturer and it cannot be corrected with a full replacement or replacement parts, Humble Abode, Inc. will be responsible for the cost of returning the item or items.

Small items: Smaller items such a bed frames and some Twin and Full size headboards and footboards are shipped with UPS or FedEx. Once they pick the order up, a tracking number will be issued. Shortly thereafter you will receive an email notification that your order is in transit and this email will contain your tracking information. For small items the carrier will not schedule a delivery appointment. If the driver feels that it is safe to leave your items for you, he or she will do so. Otherwise, a call tag will be left on your door so you can make alternate arrangements.

Large items: Humble Abode ships large furniture orders, such as most br bed sets, with specialty carriers and will bring your order to an entrance at ground level. (*If you need inside, upstairs, or light assembly delivery, please see White Glove below.) Our furniture carriers are experts at delivering large furniture to residential addresses and once they pick the order up a tracking number will be issued. Shortly thereafter, you will receive an email with the subject “Receipt” followed by your order number. This is notification that your credit card has been charged and the order is in transit. Our specialty carriers will not attempt delivery without first contacting you to schedule a delivery appointment as we do require that someone be there to inspect the packages and sign for them. Our carriers are professionals and do their very best to deliver within the scheduled delivery window. However, unforeseen circumstances like mechanical difficulties or weather conditions may delay a delivery past the appointment deadline. These delays are very rare but if your delivery has not arrived within 1/2 hour of the end of the delivery window, please call Humble Abode and a representative will contact the carrier and get an update for you or make other arrangements. We will do everything possible to assist you if your order is delayed but Humble Abode cannot be held responsible for such delays and all other policies still apply. A redelivery fee will be charged for all scheduled appointment deliveries where the receiver is unavailable during the agreed upon time.

White Glove:
White Glove Inside Delivery - Includes inside placement and up/down two flights of stairs.
White Glove w/ Light Assembly - Includes inside placement, up/down two flights of stairs, unpacking, debris removal, and light assembly.
10th year online-thousands of customers!
Better Furniture often upgraded parts!
Specialty Appt. Delivery vs common carriers!
 Rapid Fullfilment in days vs weeks!
Premium Customer Service w/ live help!
Easy Returns!
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Call Toll Free: (877)692-2633
Monday-Friday
7:00AM-4:00PM Pacific
10:00AM-7:00PM Eastern