Shipping is one of the most important things to consider before making a purchase. Not all shipping methods are alike. Unfortunately, most online retailers’ Free Shipping is curbside, otherwise known as back of truck delivery, often resulting in damages, missed deliveries, and poor service where customers have to unload their order. Humble Abode has delivered thousands of orders to customers throughout the US since we began selling furniture online in 1999. At Humble Abode, the main focus of our shipping program is service, reliability, quick transit, value, and the safest undamaged delivery. We believe in complete customer satisfaction and will always offer Free Front Door Delivery along with our everyday competitive prices.
All our prices include Free Front Door Delivery to the front entrance at ground level, Monday through Friday, during normal business hours. Weekend, after hours, holiday or existing furniture removal deliveries may be available at an additional cost. Please contact us regarding these options. We believe that it should never be the responsibility of our customers to unload their order from the back of a truck. We also provide in-home delivery & set-up service for an extra minimal charge for most products.
When your order has been placed, our purchasing department will provide an estimated ship date within 24-hours via email to the address you have provided, once we have heard back from our distribution centers. Depending on your order, certain items can ship from multiple locations and with different delivery dates. Once your order has shipped, we will provide you with the carrier’s name, contact information, and tracking number. You may track the progress of your order with the tracking number given, though this is not a necessity. A representative from the delivering carrier will call to schedule delivery.
Small Items: Smaller items such as some bed frames, Twin/Full size headboards, footboards and nightstands are shipped with UPS, FedEx, or USPS and typically do not require a signature service to be delivered. Once the order is picked up, a tracking number will be issued. Shortly thereafter you will receive an email notification that your order is in transit and this email will contain your tracking information. For small items, the carrier will not schedule a delivery appointment. If the driver feels it is safe to leave your items for you, he or she will do so. Otherwise, a call tag will be left on your door so you can make alternate delivery arrangements.
Large Items: Humble Abode ships large furniture orders, such as most bed sets, with companies that specifically deliver to residences and will bring your order to the front door at ground level (*If you need inside or upstairs delivery, please see In-Home Delivery & Set-Up below). Our carriers are experienced in delivering oversize items to residential addresses. Once the order is picked up, a tracking number will be issued. Shortly thereafter, you will receive an email with the subject “Receipt” followed by your order number. This is notification that your credit card has been charged and the order is in transit. Our carriers will not attempt delivery without first contacting you to schedule a delivery appointment. We do require that someone be at the delivery address to inspect the packages and sign for them (*Please see FAQ’s – Important Delivery Instructions).
Our carriers are professionals and do their very best to deliver within the scheduled delivery window. However, unforeseen circumstances like mechanical difficulties or weather conditions may delay a delivery past the appointment deadline. These delays are very rare but if your delivery has not arrived within 1/2 hour of the end of the delivery window, please call Humble Abode and a representative will contact the carrier and get an update for you or make other arrangements.
In-Home Delivery & Set-Up Service: Humble Abode offers two levels of In-Home Delivery & Set-Up Service:
1. In-Home Delivery – Includes inside placement of your order, up/down two flights of stairs, unpacking and debris removal.
2. In-Home Delivery & Set-Up – Includes inside placement of your order, up/down two flights of stairs, unpacking, debris removal and set-up of the furniture.
In-home delivery & set-up transit time starts when an order is picked up from the manufacturer until it is ready to be delivered to the customer. Transit time with a specialty furniture carrier and/or in-home delivery & set-up service generally takes 7 – 14 business days. The extra few days transit time is to allow for the special care and safe handling given to a furniture shipment with premium service.