Humble Abode orders delivered by appointment REQUIRE inspection by the customer prior to the release of the delivery agent. DO NOT accept the option to leave a note allowing the driver to leave the shipment without inspection as to do so means that you are accepting the shipment regardless of its condition and effectively releases the delivery agent from all liability and responsibility for the condition of the shipment. FAILURE to document any damages during delivery inspection may result in ADDITIONAL CHARGES for replacements.

1. ALWAYS make a visual inspection of the PACKAGES and find something to write about on the delivery receipt to describe their condition, noting any dented corners, creases, punctures, tears, foot prints, tire tracks or anything suspicious indicating damage in case concealed damage is discovered later.
   
2. ALWAYS have the driver initial your notes before accepting or refusing any package.
   
3. ALWAYS open obviously damaged packaging and inspect all pieces carefully with the driver in order to verify what is damaged, and note their condition on the delivery receipt.
   
4. ALWAYS refuse any verified damaged items after noting their condition on the delivery receipt.
   
5. NEVER discard the packaging before you have thoroughly inspected and assembled the product. Freight Damage Claims almost solely depend on the condition of the boxes and packaging.
   
6. ALWAYS report all damages to Humble Abode, Inc. immediately at (877) 692-2633 within 5 business days of delivery.

WHITE GLOVE DELIVERY (Upgraded Service) 
 
In regards to upgraded White Glove Delivery Service, upon ASSEMBLY of your order, before you release the delivery agent, please confirm that the product is securely and correctly assembled to your satisfaction, and all movable parts, such as trundle and storage drawers, are operational; the delivery agent will have you sign paperwork stating that the product was properly assembled, to your satisfaction.