- Sally - Sacramento, California

What a fine employee you have in (*representative name)! Last night I was exploring your website, which is beautiful - and found the Daybeds which were covered with lovely linens. I wrote an email asking if you could send me a source for them as I adore linens! There was a very prompt reply from (*representative name) right away the following morning with the information I had requested! What excellent, impressive, responsive service he gave me.

So, please put a reference notation in his HR file that he received a glowing compliment from this potential customer..